London South Bank University is one of London’s largest and oldest universities.

London South Bank University

About London South Bank

London South Bank University is one of London’s largest and oldest universities. Since 1892, they’ve been providing vocationally-relevant, accredited and professionally recognised education.


London South Bank are a cosmopolitan university with over 18,000 students drawn from over 130 countries.

The Challenge

London South Bank required CallCare’s Disaster Recovery service to ensure Clearing went smoothly.



The Outcome

With CallCare’s Disaster Recovery in place prior to Clearing, London South Bank experienced a power outage the evening before Clearing in 2019. CallCare were able to start answering London South banks inbound Clearing calls within 15 minutes notice on the first day of Clearing.


CallCare handled 1,841 calls from 7am when transferred over to CallCare and throughout the day, up until London South Bank were able to start taking inbound calls again.


CallCare have continued our partnership with London South Bank creating a dedicated team for Clearing in 2020 to help support the University with Clearing during the pandemic.


Additionally, CallCare provided an outbound campaign following Clearing, to contact students who still needed to accept their offer.

Kathryn Gilmore

‘It looks (so far) that we may have been able to make a success out of Clearing. Thanks once again for your support.’


‘Thank you for all of your support over the last few years, CallCare have been fantastic in helping us with our disaster recovery, especially in August 2019.’


Kathryn Gilmore – Head of Admissions and Recruitment

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