CallCare provided overflow call handling services for client; Slater & Gordon during the Volkswagen Emissions “Call To Action.” Our operations team handled incoming calls and enquiries with short notice, in a streamline and efficient manner.
Slater & Gordon received a large inflow of calls and enquiries on Friday, 26th October 2018.
CallCare stepped in as an overflow service with professional call operators answering incoming enquiries at minimal notice.
CallCare support client Slater & Gordon to handle high call volume for Volkswagen claims deadline.
Summary of Slater & Gordon’s action against Volkswagen:
Slater & Gordon are taking legal action against the Volkswagen Group after it was revealed that they manufactured vehicles that emitted illegal levels of pollutants. Approximately 11 million vehicles were produced and sold worldwide that were fitted with ‘defeat devices,’ to conceal the levels of toxic nitrogen dioxide the cars released.
Whilst Volkswagen was penalised in the US, Slater & Gordon is holding the company accountable in the UK. The law firm is pursuing a group action litigation against Volkswagen, on behalf of vehicle owners that have lost out financially due to the deception. Individuals eligible to compensation claims who wished to join the legal action had until Friday, 26th October 2018 to do so. As a CallCare client, Slater & Gordon passed over great responsibility and trust to our call operators on the day, whereby we assisted in professionally and efficiently handling hundreds of calls at minimal notice.