Outsourcing Facilities Management
24 hour cover
With outsourced call handling your phone lines are always covered in the event your client needs to report an incident.
We can manage your appointment diary across your entire portfolio, ensuring good communication with repairmen and engineers.
Customer service lines
As well as managing incidents and arranging repairs, we can handle all of the general enquiries that come into your organisation.
Supporting the Property Sector
We have a long history of providing support to organisations in facilities management and the property sector.
We have a dedicated property and facilities management team who understand the unique requirements of this specialist industry.
From briefing in engineers on technical jobs to managing calls from unhappy clients, we equip our operators with the specific skills they need to manage calls within the facilities management sector.
Call Handling Is Key to Facilities Management Outsourcing
One of the primary reasons facilities management firms should outsource their calls is to provide comprehensive cover around the clock for their clients.
While it is possible to provide a high standard of service over the phone in-house during normal office hours, out of hours it is difficult to remain cost effective when doing this.
That is where call handling comes in.
When facilities managers outsource calls to a dedicated out of hours service, they provide the comprehensive cover their clients demand, while still remaining highly cost effective.Request Quote
“For over a year, CALLCARE has handled our out of hours calls and has done so impeccably.
Due to the nature of our business customers often need an emergency call-out and CALLCARE ensure that this can happen, no matter the time. Outsourcing to CALLCARE gives us peace of mind that our customers are being taken care of, even when we can’t answer the phone.
The team are always available for any last minute updates and are very attentive to our companies needs.
A whole new bespoke system was even put into place to accommodate our specific requirements. A very professional and efficient service, we can see ourselves staying with CALLCARE for a long time.”