Even if you have a phone line failure we will make sure that your clients can still contact your organisation.
With disaster recovery clients will never know your systems went down, protecting your reputation.
Many industries and sectors demand businesses have a continuity plan in place. Outsourcing makes it possible.
Companies are expected to be available to clients at any time and this includes being accessible by phone or email, day and night.
In the event of a disaster, consistent levels of communication are vital. Whether it is a disruption to business continuity, damage to power cables or phone lines, or a catastrophe such as a fire, communication is paramount to maintain business practice or to provide reassurance and security to a concerned stakeholder group.
To ensure levels of communication are never threatened, CALLCARE can act as security against any system failure and / or the loss of your phone lines. Should your business operations fail, CALLCARE can instantly take over your calls by seamlessly diverting your phones to our disaster recovery call centre. Your clients will never know that you have suffered a system failure as your calls will be answered by our staff and, in the event of a catastrophe, they will be reassured by your continued communication.
All organisations can benefit from a disaster recovery call handling plan in case of a disaster. CALLCARE’s BCP clients come not just from the public sector, who have a duty of care to their stakeholders, but also from businesses in the private sector who understand that loss of business can result from just a few hours of telephone line failure.
Yes, we’re one of the few telephone answering outsourcing providers in the UK to be regulated by the Financial Conduct Authority.
We take all necessary precautions to keep your data safe. We’re ICO regulated and GDPR compliant, conforming with the Data Protection Act of 1998. That means we’ll only use your information for the purposes you specify, and you’ll always remain in control of your data.
No, it’s easy to get started straight away. We can provide you with a new telephone number and take your calls directly, or give you a unique code to divert calls to us during specific trading periods.
Yes, we can take calls for you at our UK call centres 24 hours a day, including bank holidays and weekends, and at no extra cost!
Call in and speak to one of our sales team or complete our simple online form.
After contact has been made we would discuss a suitable package.
Provide a quote and send a proposal through, tailored to your requirements.
We then proceed onto the relevant paperwork in order to get your package started.
We pass your account onto our scripting team to finalise your account and add your clients' details onto our database and integrate with your CRM where necessary.
Your account is reviewed by yourselves and your account manager, tested at our site and then finalised before we go live.