We can help your callers find a solution without having to call out an engineer.
We will help manage your calls so real emergencies can be attended to first.
If you have service level agreements with clients our service will help you to meet them.
An incident call handling service is much more than basic message taking.
When a call comes in it is skill routed to an operator who has received specific training in incident call handling. They will then follow a custom framework specifically created for your incident handling line that allows them to triage the call, troubleshooting any issues and extracting all the salient pieces of information.
Should the reported incident require emergency call-out from your local on-call personnel, they will dial out to them providing a full handover of information to ensure the highest standard of service is maintained.
Following this they can then handle follow up calls providing updates from the local on-call team member with information such as estimated time of arrival.
If the call doesn’t require an emergency call out they will provide a full report via email outlining all the important information from the call that you can act on inside of normal office hours.
By doing this we make sure that your callers get the help they require, while making sure your staff don’t have to dedicate time to incidents that aren’t emergencies.
Yes, we’re one of the few telephone answering outsourcing providers in the UK to be regulated by the Financial Conduct Authority.
We take all necessary precautions to keep your data safe. We’re ICO regulated and GDPR compliant, conforming with the Data Protection Act of 1998. That means we’ll only use your information for the purposes you specify, and you’ll always remain in control of your data.
No, it’s easy to get started straight away. We can provide you with a new telephone number and take your calls directly, or give you a unique code to divert calls to us during specific trading periods.
Yes, we can take calls for you at our UK call centres 24 hours a day, including bank holidays and weekends, and at no extra cost!
Call in and speak to one of our sales team or complete our simple online form.
After contact has been made we would discuss a suitable package.
Provide a quote and send a proposal through, tailored to your requirements.
We then proceed onto the relevant paperwork in order to get your package started.
We pass your account onto our scripting team to finalise your account and add your clients' details onto our database and integrate with your CRM where necessary.
Your account is reviewed by yourselves and your account manager, tested at our site and then finalised before we go live.