Customer Service Management for The Medical Sector
A dedicated team
Our healthcare team are trained to handle calls for the medical sector and understand the unique requirements of a medical practice.
Out of hours and overflow cover
We are perfectly placed to support your in-house teams at times of peak volume, or to deal with enquiries that come in after office hours.
Improved client care
Using healthcare services can be a stressful time for your clients. We mitigate this by providing an exceptional standard of service.
Telephone Answering for Private Practices
One of the ways to use CALLCARE's telephone answering service is to provide your clients with a dedicated out of hours patient care line.
We will work with you to create in-depth scripts that allow our operators to triage any incoming calls to your patient care line.
This means they will be able to effectively and accurately identify the needs of the patient and the level of urgency the call should be ascribed.
In the case of urgent calls, the operator can transfer the call through to your on call staff member to deal with the enquiry as an emergency.
Healthcare Service Call Handling
If the call isn’t an emergency but still requires attention, the operator can book an appointment with a doctor at the next convenient time.
If the caller doesn’t require hands-on treatment, the operator can refer to an FAQ script to provide the caller with any information that may help them with their enquiry.
By utilising call handling in this way, you can ensure that your clients are fully supported both before and after their treatments.
This will help to provide the high standard of service clients expect from a medical practice, and it ensures that your practice can easily maintain a duty of care after the client has been discharged.
NHS Trafford PCT
"Trafford Stop Smoking Service has used CALLCARE to implement a 24/7 contact centre taking calls coming into the service. This process was made simple by great communication from CALLCARE, a friendly and approachable manner and quick responses to questions.
The centre operators are very professional when answering the calls and any training issues are quickly dealt with. CALLCARE have been a pleasure to work with."